Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights available to you under applicable data protection law, including principles aligned with the GDPR. Please read this policy carefully to understand our practices.

Scope

This policy applies to personal data collected when you visit our website, register an account, use our services, contact our support team, or otherwise interact with Spinita Casino. It covers data collected directly from you and data collected automatically.

Information We Collect

We collect information necessary to provide and maintain our services, to verify identity and age, and to comply with legal obligations. Categories of data include:

Account data: name, date of birth (to verify minimum age of 18), email address, username, password, country and language preference.
Identity and verification data: copies of identity documents, proof of address, and other identity-related information when required for account verification.
Usage and technical data: IP address, device and browser information, operating system, pages visited, and interaction data to improve site performance and security.
Support and communication data: correspondence with our support team, records of calls or chats (where applicable) and any information you provide in those communications.
Preferences and settings: marketing preferences, communication preferences, and responsible-gambling settings you choose to enable.
Cookies and similar technologies: identifiers used to recognise your device, remember preferences, measure traffic, and deliver relevant content.

How We Use Your Information

We process personal data for clear and specified purposes, including:

Creating and managing your account and providing access to our platform.
Verifying identity and age where required by law or to protect your account.
Responding to support requests and communicating important account or service information.
Maintaining the security and integrity of our systems and preventing fraud or abuse.
Delivering and improving our website, features and user experience.
Complying with legal obligations and regulatory requests.
Providing responsible-gambling tools and responding to self-exclusion or other safety requests.
Performing analytics and measurement to understand usage patterns and improve services.

Legal Basis for Processing (for EU/EEA residents)

Where the GDPR applies, we rely on the following legal bases:

Performance of a contract: to provide our services and manage your account.
Legal obligation: to comply with laws and regulatory requirements, including identity verification.
Legitimate interests: to secure our systems, prevent fraud, improve services, and communicate about account administration. We balance these interests against your rights and freedoms.
Consent: where required (for example, certain marketing communications or non-essential cookies), we will ask for your consent and you can withdraw it at any time.

Sharing and Disclosure of Personal Data

We may share personal data with the following categories of recipients as necessary:

Service providers who perform services on our behalf (e.g., hosting, technical support, identity verification, and analytics).
Third-party providers involved in delivering the site features you use.
Regulators, courts, or law enforcement when required by law or to protect our rights and the safety of others.
Professional advisors and auditors where necessary for compliance and governance purposes.

We require third-party processors to handle personal data securely and only for authorised purposes. We do not sell your personal data.

International Transfers

Your information may be processed in countries outside your own. When we transfer personal data internationally, we apply appropriate safeguards to protect your data, such as standard contractual clauses or equivalent measures required under applicable law.

Data Security

We implement technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Measures include access controls, encryption where appropriate, and regular reviews of our security practices. Despite these precautions, no internet transmission is completely secure; we encourage you to use strong and unique passwords and keep your account details confidential.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal, regulatory or accounting requirements, or to resolve disputes. Retention periods vary depending on the type of data and the reason for processing. When personal data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on where you live, you may have certain rights regarding your personal data. These commonly include the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal and contractual limitations).
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests or for direct marketing.
Request portability of data you have provided in a structured, commonly used format.
Withdraw consent where processing is based on consent.

To exercise your rights, please contact us. We will respond to requests in accordance with applicable law. You also have the right to lodge a complaint with a data protection authority in your jurisdiction.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to provide and improve our services, remember preferences, measure site usage, and deliver relevant content. You can manage cookie preferences through your browser settings and, where applicable, through our cookie controls. Blocking some cookies may affect site functionality.

Responsible Gambling and Safety-Related Processing

We process certain personal data to provide responsible-gambling tools and to respond to your requests for limits, time-outs, or self-exclusion. Where you choose to use these tools, we will handle the related information confidentially and in line with legal requirements. If you request self-exclusion, we will retain the information as required to maintain the exclusion and prevent account access during the exclusion period.

Children

Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this policy from time to time. When we make significant changes, we will notify you by posting a prominent notice on our site or by other means as required by law. Please review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our processing of your personal data, please contact via email.

We will respond to enquiries in line with applicable legal requirements and our internal procedures.