Responsible gambling

At Spinita Casino we care about your wellbeing. Gambling should be an enjoyable form of entertainment, not a source of stress or harm. This page explains practical tools, simple steps and supportive options to help you stay in control. If you feel worried about your play, even briefly, small actions now can make a big difference.

Tools to control your play

We provide a range of in-account tools designed to help you manage time and money spent on gambling. Use them proactively — they are there to support you, not to judge.

Deposit limits — set daily, weekly or monthly maximums to keep spending predictable.
Loss and wager limits — cap how much you can lose or stake over a chosen period.
Session limits and reality checks — automatic pop-ups that remind you how long you’ve been playing.
Time-out (short breaks) — temporarily lock your account for a set period when you need a break.
Self-exclusion — a longer-term option to close access for a defined time or permanently.
Remove saved payment methods — an easy way to make impulsive deposits harder.

To activate any of these, visit your account settings or contact our support team via the in-site help tools. If you need help configuring limits, our staff can guide you through the steps confidentially.

Deposit limits and financial controls

Setting financial limits is one of the most effective ways to manage gambling risk. Decide in advance what you can afford to lose and stick to it.

Choose realistic deposit limits based on your monthly budget.
Use the smallest timeframe that helps you keep control (daily or weekly limits are often easiest to monitor).
Consider using pre-paid payment methods instead of cards linked to your main bank account.
Ask us to remove stored cards and payment options from your account if that would help reduce temptation.
If you’re concerned about bills or other financial commitments, set your limits lower or take a time-out until things stabilise.

Time-outs and self-exclusion

If you find gambling harder to control, choose a time-out or self-exclusion. These give you breathing space and stop access immediately or after a short processing period.

Time-out: a short, reversible break (typically days or weeks). Use this when you need a pause to think.
Self-exclusion: a longer, stronger step (months or years). This blocks account access and promotional messages.
How to activate: use the account responsible gambling section or contact our support team and request the option that fits your needs.
During self-exclusion: your account will be closed to gambling activity. You can ask for information about account closure and the return of remaining funds if eligible.

Staff can explain processing times and next steps in a private and supportive way.

Recognising the signs of problem gambling

Early recognition helps you act sooner. If several of these apply, consider using limits or seeking support.

Spending more than planned or chasing losses to try to win back money.
Playing for longer periods than intended or hiding play from friends and family.
Neglecting work, study, or family responsibilities because of gambling.
Feeling anxious, restless or upset when unable to gamble.
Borrowing money, selling possessions, or risking essential bills to finance play.
Using gambling to escape from stress, sadness or other difficult feelings.

Getting help and support

Asking for help is a strong and positive step. You don’t have to manage this alone — confidential support is available.

Start by talking to someone you trust about what you’re experiencing.
Contact our support team via the in-site help options to discuss account tools or to arrange self-exclusion.
Consider speaking with a trained adviser for confidential, non-judgemental support and practical coping strategies.
If you are in immediate risk of harm or feel unable to keep yourself safe, contact emergency services right away.

Safer play tips

Small changes can make play safer and more enjoyable. Try these practical steps:

Set a clear budget for entertainment and treat gambling as one part of that budget.
Decide in advance how long you’ll play and use session limits or an alarm to stop on time.
Don’t chase losses — accept them as part of the experience and step away if you feel pressured.
Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
Keep a diary of your play and spending for a few weeks to help spot patterns.
Remove saved payment details and consider pre-paid cards to control access to funds.

Account verification and security

We may request verification documents to protect you and to meet legal and safety requirements. Providing these quickly helps prevent delays when you request withdrawals or account changes.

Verification supports safer play by ensuring only you control your account.
If you have concerns about sharing documents, contact support to discuss secure upload methods and privacy protections.
Consider changing passwords and enabling any available account security features if you share devices with others.

Help for friends and family

If you’re worried about someone else, your support can make a big difference. Approach the conversation with care and practical focus.

Express concern without blame; focus on behaviours you’ve noticed and practical consequences.
Encourage them to use account limits, time-outs or self-exclusion and offer to help set these up.
Suggest discussing finances with a qualified adviser if money management is affected.
Take care of your own wellbeing. Supporting someone else can be stressful — seek support for yourself if needed.

Next steps if you’re ready to act

If you want to make a change now, consider these immediate actions:

Set a deposit limit or remove stored payment methods.
Activate a session limit or time-out to create space to think.
Contact our support team via in-site help to request self-exclusion or to discuss options confidentially.
Talk to a trusted person and, where needed, seek professional advice for finances or wellbeing.

Whatever step you choose, it’s a positive move toward keeping gambling a safe and enjoyable activity. We’re here to support you through every stage.